I've watched a bit of the US sapphire via SAP TV. you can do the same if you register at sap.com.
So far, the most interesting bit was the ADP cameo in Leo's keynote. check it out. ADP's CEO elect, Gary Butler posed the question "why are SAP and ADP working together?" dont they compete in the HR space?
Well, the answer is the offering GlobalView. This combines SAP's HCM and CRM solutions with ADP service delivery. good stuff. This isnt just an announcement about future plans to work together. ADP have invested over 50 million dollars setting up the architecture and getting templates etc in order, and will invest another 50 million over the next two years to expand the service to more than 50 countries.
The payment model is novel, as you only pay when you go live. Also they have 50 major mulitnationals signed upto to this already, with over 500 000 employees! (Microsoft, AHOLD, NCR, CISCO, Unisys, Celestica, EMC….)
The model works for the customer, they pay for a service when it goes live and as they consume it. ADP can focus on service, not trying to build software. It works for SAP, as the customer is on an SAP platform, and we have a new revenue stream. It wasnt easy putting this deal together, and both ADP and SAP had to change a lot of internal doubters to drive it through. Our BPO team have done a great job in aligning the goto market and our sales organisation too (there is even a BPO safe passage option). The guy who ran the SAP EMEA HR business, Phillip Booth, is driving the relationship from the SAP side. ADP are really scaling up on this too.
Does this shake up the BPO space. You bet. Hewitt is the odd one out still clinging to the venerable Cyborg. ACS, Convergys, Arinso are all in the SAP boat. I think this shows a lot of HR thought leadership from SAP.
BPO is here to stay. SAP gets it. What is Oracle's BPO story? Anyone? I'd be interested to see what the other HR tech and BPO bloggers have to say on this one, Dubs, Human Capitalist, Vinnie…..? SAP BPO HR