Of Rhinos, old friends, Mountain bike rides.

This clever and moving video arrived on my facebook wall a few days ago. It is worth taking a moment to watch it.

And then this morning a dear friend from South Africa pinged me that he was seeking sponsorship, raising money for the Wildlands Conservation Trust.  David got me into cycling many years ago, introducing me to the joys of the high end bike shop, and the Berkshire and Surrey countryside.  After years of hanging on his back wheel, the least I could do was sponsor him while he rides his mountain bike around Giant’s Castle.

If you would like to help, head over to David’s website for details.  He is only riding 75kms, but it is for a good cause!-)

 

On Corporate Burghers

Cross posted on my work blog.

While taking a break from a flurry of  inquiry calls about ERP upgrades vs SaaS replacements,  I ambled over to facebook with Nespresso in hand.  A few years ago I met Dave Duarte, who  introduced me to  the Ogilvy Digital Academy   in South Africa. There is a lot of innovative stuff going on in the land of my youth, so I follow the SA scene  on  Facebook and on Twitter.  South Africa has had a lot of innovative advertising over the years, and I’m pleased to see this has well and truly moved over into the social side of things.  Today’s offering really hit home powerfully.

Have a look at this video.

A couple of things stood out for me.

1. Innovative idea and great execution. Genius. Braille on the burger bun.

2. Wimpy get the fact that People with Disabilities spend money just like other demographics.   Designing solutions and marketing for that segment makes business sense.  Part of this is about equal rights and access, but it isn’t charity.  Humour works.

3. The power of the referral. See the stats at the end of the presentation.

As part of my academic research, I’m looking at how enterprise software companies approach accessibility. Wimpy puts them all to shame.  Well done Wimpy.

 

Employee branding. Some assembly required.

Cross posted on my work blog.

I stumbled on this brilliant video today (hat tip to @williamtincup).

 

 

This is one of the better examples of linking corporate and employee branding for recruitment I have seen.

• Low cost
• Innovative
• Targeted
• Measured (note the stats at the end).

It cleverly reinforces the corporate and the employee brand.  I wrote a note several years ago now (client link here) where I stressed the need for organizations to get marketing and HR to work more closely together on recruitment branding. This is probably the best example I have seen of a company doing that. Ping me others that you have seen, please.

A clever play like this does put pressure on the rest of the recruitment process. Make sure you have good, solid administrative processes in place to process the applications effectively.

My colleague, Michael Maoz, has been critical of those that try to do Social CRM without getting the rest of their CRM in order.  The same goes for recruitment.  If you target your customer channel for recruiting, make sure you give them prompt, polite and top notch service, especially if you don’t end up hiring them. Applying for a job is a big step for most people, so treat that step with respect.  If you mess someone around in the recruitment process, the chances of you keeping them as a customer are next to zero.

Continuing this theme, a Belgian cartoonist, Canary Pete has a lovely take on the next stage of the IKEA hiring process.

 

 

 

On constraints. Marcuse, Bach and Scriabin.

This time of the year tends to be a time of excess.

The people recognize themselves in their commodities; they find their soul in their automobile, hi-fi set, split-level home, kitchen equipment.

This is a quote from Herbert Marcuse, a German philosopher.  I rather like it, but I’ve never really been comfortable with the term “the people.”  After all, the same affliction affects me too. This is a first person issue, other than the kitchen equipment:  I’m with the Hitch, but there is a part of me that really likes stuff.

Here is my newly discovered antidote; two piano pieces.  The first one, by Bach, I have known for some time.  Here is James Rhodes’ version.

The other, I discovered via the serendipity that is the side bar in YouTube. I’d not heard of either Scriabin or Filjak til this evening.

A Nocturne by  Scriabin,  played by  Martina Filjak.

Both pieces are just for the left hand.  Sometimes less is more.  

 

A review of Race Against the Machine.

I’ve just read Brynjolfsson and McAfee’s Race against the Machine in one sitting when I have masses of other pressing stuff to do.

It is short, sharp, engaging and easy to read. Put down that Scandinavian crime novel, ignore your travel expense application issues and read this book instead. I’m perhaps reading too much into the title,  but I can’t help wondering if it isn’t a hat tip to the rock band Rage Against the Machine.  If it is, deeply nifty sub-editing coolness.   If not,  it is a lovely  unintended consequence.

The book highlights the accelerating disruption that technology brings to the workplace and to the very definition of work. There is dark side to technology, and the authors have done a nuanced job in exploring this.  It makes a worthwhile change from the technology=progress drum beat.

It was especially good to see a section on the growing gap between wage  and productivity growth.  To see disquiet about median wage stagnation from technology focused researchers is a very fine thing.  There is more than a whiff of valorization in their argument.

Brynjolfsson and McAfee make excellent use of statistics, and this work is no exception. They use numbers to illuminate, and they do it well. The Bill Gates in a bar story is a lovely explanation of mean and median. They explain, but don’t condescend.

As with much of US business academia, the book is centred on the US economy, with fleeting mentions of the rest of world.  I didn’t spot the dreaded phrase “Corporate America”, but it may have been lurking there. In particular the solution section was too US focused. Moaning about  H-1B visas etc… However suggestions 17,18, 19 are spot on.

17. Reduce the large implicit and explicit subsidies to financial services. This sector attracts a disproportionate number of the best and the brightest minds and technologies, in part because the government effectively guarantees “too big to fail” institutions.

18. Reform the patent system. Not only does it take years to issue good patents due to the backlog and shortage of qualified examiners, but too many low-quality patents are

issued, clogging our courts. As a result, patent trolls are chilling innovation rather than encouraging it.

19. Shorten, rather than lengthen, copyright periods and increase the flexibility of fair use. Copyright covers too much digital content. Rather than encouraging innovation, as

specified in the Constitution, excessive restrictions like the Sonny Bono Copyright Term Extension Act inhibit mixing and matching of content and using it creatively in new ways.

There are strong echoes of Larry Lessig in the IP section (as an aside I’d like to get the authors’ views of Lessig’s recent work on political corruption).

More broadly though I’d like to see business school academia and IT research engaging more with the rich research tapestry of sociology and political philosophy, how about more Jessop and Harvey, and Herbert Marcusse needs a serious dust off.  I fancy I heard the very faint clang of  Weber’s iron cage in this work. I’d suggest that Maslow and maybe Hayek can take a rest for a while.

This book is excellent,  but would have been seminal if it had built upon the work of that chap from Trier.

 

The tech industry mourns. W.H Auden said it best.

Stop all the clocks, cut off the telephone.
Prevent the dog from barking with a juicy bone,
Silence the pianos and with muffled drum
Bring out the coffin, let the mourners come.

Let aeroplanes circle moaning overhead
Scribbling in the sky the message He is Dead,
Put crêpe bows round the white necks of the public doves,
Let the traffic policemen wear black cotton gloves.

He was my North, my South, my East and West,
My working week and my Sunday rest
My noon, my midnight, my talk, my song;
I thought that love would last forever, I was wrong.

The stars are not wanted now; put out every one,
Pack up the moon and dismantle the sun.
Pour away the ocean and sweep up the wood;
For nothing now can ever come to any good.

 

A suggestion for those building software demos.

Demos with realistic data are really good. They bring  software to life, so yes,  it is right and good to have believable entries in your career history or customer records rather than bits of Latin, or worse celebrities.

But please don’t cut and paste  people’s real data from Linkedin or other social networks and use it in your demo.  You are trampling over their privacy and copyright, and you are probably  in breach of the Linkedin or Facebook  T&Cs too.   If you use photos,  get permission, even from your employees.

Be careful when you demo social software integration too.  People linked with you to be friends, or connections, not demo fodder.

Tread softly, for you tread on my data. Apologies to W.B. Yeats… 

 

What the M3 can teach Facebook

Very similar to the post from yesterday on my Gartner blog.

Those of you that read my last post will know that I spent the first day of my vacation at the Hockenheimring, doing an advanced driving course and track day.  I got to drive a very fancy chariot, an M3 E92. It has 420 horsepower.  It was an experience, but I have no plans to give up my day job and take on Sebastian Vettel.

Back to the M3.

It has a very fancy double clutch gearbox with Drivelogic.  It is an automatic and a manual.  It changes gear in milliseconds, depending on the aggression setting on the Drivelogic.

It has electronic damper suspension. (EDC)

It has Dynamic Stability Control (DSC)

It has variable servotronic steering support

And lots of other clever stuff

In the hands of a total amateur, these three letter acronyms stop you from fishtailing into the wall.  The default mode for all these settings is on. In order to override them, you need to know to hold down button A for 10 seconds and then press button B.  It then warns you that you have switched off the clever computer and it emails your friends and family your last will and testament.

Now Facebook is in trouble with another German Organization, the Hamburg Datenschutzbeauftrager, according to the Deutsche Welle. English Article here.  The Data Protection Commissioner,  Johanes Casper, had this to say.

A legal assessment by our office came to the conclusion that [Facebook's] face recognition violates European and German law because Facebook is providing its users with contradictory and misleading information,” he added.

“A normal user doesn’t know how to delete the biometric data. And besides, we have demanded that biometric data be stored with the subject’s express consent. At first [any company] has to ask if the user wants their data stored or not. Facebook just gives them the possibly to opt-out. If you don’t opt-out, you’re not consenting.”

Facebook has a long history of confounding us all with their privacy settings, and it looks like the folks in Hamburg have had enough. Face recognition is the privacy equivalent of 420 horsepower without traction control. Facebook is about as far away from Privacy by Design as one can imagine.

I think I will do a what the M3 can teach ERP vendors post, but that will need to wait till I’m back at work.

 

BMW track day and intensive driving course

I like cars.  I watch Top Gear, even though I find Clarkson xenophobic and misogynistic.  I read  Unabashed Gearhead Gnarlyness.  I window shop for cars all the time.

Yesterday I had a blast. My mate Rainer organized for a group of us to do the BMW intensive driving course on the Hockenheim ring.  In a BMW M3 e92.

The M3 has roughly 420 horsepower, which is about 3x more than my people carrier.   It is automatic, but not as you know an automatic.  It has a doppelkupplungsgetriebe, which I think means a double clutch. It changes really quickly, but you don’t have a traditional clutch pedal.  It also has a lot of three letter acronym buttons which turn the car from family car into track beast if you know which ones to press. (0-100 km in 4,6  seconds ).

The handling of the car is impeccable; it is forgiving, but in the hands of an expert it is wickedly quick, i.e not me.

The instructor, Karl-Heinz Müller, was brilliant.  He explained the theory, and then we got out on the track for training in emergency braking, obstacle avoidance and drifting.   There were two of us in each car, so we had plenty of practice.  The braking power of the car was what impressed me the most. Going fast is cool, but stopping fast is cooler.  We spent the morning on these handling exercises.  The cars were connected via radio, so we got adult supervision.  Karl-Heinz was patient, but with just the right amount of discipline.  His other job is driving very fast for the Politzei, and it shows.

In the afternoon, we got to drive around the Hockenheimring.  Karl-Heinz drove the pace car, and we attempted to follow him. He talked us through every corner, telling us what gear to be in and what line to take.  We drove one half of the track 5 times, the other half five times and then we had 5 full laps. I felt myself getting better each lap, as I got more confident.  Sandro, my copilot for the day,  has nerves of steel, great company too. I’ll watch next year’s grand prix with a lot more respect.

A fabulous day for anyone interested in becoming a better driver and experiencing what it is like to drive around a formula one track.  Having never really been a BMW fan, I’m now a convert.  Thanks again to Rainer for organizing it, and to Karl-Heinz and the BMW team.  Oh, and thanks to those Bavarians for inventing the M3,  a job well done.  As a marketing tool for BMW, I can’t think of a better way of them bringing the Freude am Fahren tagline to life.  Einfach geil, saugeil.

update here is the link to the track day website.

 

Hmm.

An old Gapingvoid cartoon says it all.